Zoom app complaints
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In the Web Collaboration Platform category. Visit this website. No way to contact these pathetic people to cancel a residential subscription that has not been used in a year. I have spent over 2. A useless and hateful company for an elderly person like myself who only went to zoom to watch a bar mitzva last year and cannot cancel the subscription. Someone in Vietnam enabled 2 factor authetication and I was unable to access the account or resolve it Trying to call them, only premium subscribers receive phone support Zoom keeps sending me threatening emails that I am exceeding my cloud recording level.
But it's empty. When I contact Zoom, they pass me on to a chatbot that seems unable to understand the simplest of questions. Really poor UX, and a company as big as Zoom should know better. Ralph was very helpful bit i've given three stars as I am a Carer supporting my younger brother I do not claim a wage or any payment from doing so and I work with 2 other appointed supporters who are also unpaid.
We plan to use Zoom to support my brother with his development and his personal development. We asked if there was any discount as we are effectively one step better than a not-for-profit - we are completely grassroots charitable.
They said that there wasn't. A year ago I told Zoom that I want the service but I don't want it autorenewed. They had trouble understanding the concept but in the end they they removed my credit card details so it couldn't be autorenewed. A year and two months on Zoom cancelled my subscription because I hadn't paid their last invoice. I didn't pay the invoice because they never sent it to me or any earlier reminders.
Zoom has the dishonest practice of not sending out invoices at renewal time and they just automatically charge the credit card without notifying the customer. This is so that customers aren't reminded to cancel the service that they no longer use. In my case they couldn't charge my credit card so they cancelled my service.
The Zoom product works well, but their sales, billing, and support teams are a real let-down to the credibility of the product. After phoning the restaurant to ask about order delivery, I was advised to place my order on their website for delivery via, "Delivery shark" Zoom ordered placed with an estimate of 45 minutes? One hour passed when i got a phone call asking if i mind waiting up to another 30 minutes? I reluctantly agreed to this, 2 hours passed and still no delivery so i phoned red mango to find out what was going on?
And they blamed the delivery driver? Informing me that my food had been my food had been sat ready for almost one hour! I was a bit upset by this, as food thats been sat for a long time under a heat lamp is not good! So i asked to cancel my order? So i did try this but the delivery company were an even bigger nightmare than the restaurant themselves, Cant find your order?
Dont know how to issue refunds? This really helps with doing work from home but the only thing that would be nice is not having to remake the conversation every 1 hour. I understand they have to make money but just add features instead of making it an actual annoyance if you don't buy it. Zoom does not adhere to EU regulations pertaining to price transparency. VAT is not included in their price plans. When I argued this in a chat I was told, incorrectly, that I could get a refund if I had not used the paid for variant and would cancel before that.
I was charged for a full month despite immediate cancellation. My point about price transparency was answered with a link leading to information not visible on their website on point of purchase. Avoid Zoom. I have a pro account that I get billed to monthly, but I decided I wanted to cancel the account as I haven't used it for some time.
I couldn't log into the account for some reason, so I tried a password reset. I get an message stating that there is no email address associated with a Zoom account? How is that possible as I get billed every month and the statement gets sent to said email. Because I live abroad, I tried to contact them through email that sends me the statement. It's a no-reply email. I go to their website and there is no live chat help go figure, you're a online communications company you don't have this function?
I call the number and just get a message that says they're not open on the weekends - it's Tuesday at 2pm. So I have no way to reach them - I'm sure as heck not going to contact them via-long distance call, so just contacted my credit card company to stop payment. Zoom will RUIN your meetings. I am leading interviews for a project I'm directing and signed up to use Zoom video conferencing with a Pro subscription. The first red flag was that I could not use my work address to sign up as it said I was already associated with an account.
This was an old account I was added to by the consulting firm I'm working with. The firm deactivated my account at my request as I needed to set up my own account for this project. Common sense says I should be able to create my own new account if my work email was no longer associated with an old account, right?
Well, Zoom's logic is that I could not create a new account with my work email even if it had been deactivated from the old one. So I had to use a personal email address to create a new account. That was red flag 1 and should have tipped me off that this service is not as savvy as we want to believe. Today, I had two interviews scheduled that I had to lead. I attempted to log into my account and it said there was no account associated with that email address!
The password reset option took me to a homepage with no scheduled meetings and no previous meetings showing. This was not okay as I had meetings scheduled through August with Zoom. Supposedly, you can alternatively log in with Google so I tried that. NONE of my scheduled meetings showed up on my Meetings tab. So the link I sent to an interviewee no longer worked.
Mind you, I discovered this 5 minutes prior to the time my meeting was supposed to start. I had to change the interview to a regular call, send a late apology to my interviewee and was completely thrown off starting and running the meeting.
Zoom completely ruined that meeting as I could not record and had to take handwritten notes. I was horrified and embarrassed as this is not how I operate professionally. I had another interview scheduled in an hour and could not resolve the issue as attempting to reach support through their website is terrible.
The bot will give you the runaround and you can't reach a rep unless you can actually log into your account! So forget it if your issue is being unable to log in or you're having issues with anything account related. I ended up calling to cancel my subscription. Again, trying to reach a live person is nearly impossible with their automated options.
You have to have meeting and host numbers, which, again, the host number is only available if you can access your correct homepage. Customer support was not interested in hearing my reasons for canceling and did not apologize for ruining my workday. The rep interrupted repeatedly while I was talking. I now need to find another video conferencing service, and reschedule and update links for meetings I had scheduled through the summer. I'm so pissed right now that this is the way they treat customers with a Pro subscription.
They did end up refunding this month at my request, but wow, I will never be back. Horrendous platform and ridiculous customer service. Look elsewhere for a more reliable professional service or risk Zoom playing with your job, your reputation, your time and your money.
Terrible customer service. Zoom started charging for meetings over 40 minutes. That is fair enough but they didn't bother to let people like myself know before it happened. So my meeting today cut out halfway through. What kind of business does this? It appears I am not the only one flabbergasted by the lack of consideration given to potential customers. This is a good corporate solution, but it is bad in personal use.
While being on a Zoom meeting today I had to go into a breakout room. All that was going on while I was in Room 4 was watching a bunch of mouths moving but not hearing nothing except just everyone else who originally sent me there from Room 1. I am a new office admin and need to consolidate our office account and two or more individual accounts into one place. I reached out to Zoom customer service both at Support and at Loyalty. First, email is the only option for communication.
This is a poor way to solve problems. There is no individual to actually speak to. Next, the delay is response is long. Finally, when I did send an email, I got a response back that my email was not on the account so I could not be assisted. Very poor customer service.
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